|When you first contact us, we'll answer any questions you may have. If you're interested in working with us, we'll send you a questionnaire that will allow us to activate your new website and perform some initial customization.|
|A Brief Questionnaire|
Once you decide to become a customer, we'll send you a brief questionnaire asking you about the legal name of your community, its common name, its physical (and mappable) address, your property manager's name and contact information, your community's domain name if there is one, along with some additional easy to answer questions that will allow us to perform some basic early customizations.
Next you'll describe your property, its amenities, staff, and any special services available to residents.
|Domain Name Acquisition|
|If your community doesn't have a domain name, we'll help you get one. Once we find one you like, you can choose to purchase it and, later, pay for renewals; or we can purchase and manage the domain for you, with our written assurance that we'll transfer it back to you at no charge (except for any transfer fees required by your registrar), should you ever choose to cancel our service.|
|Once we receive your completed questionnaire, we'll activate your new website and perform some early customizations such as unit formatting, populating your Utilities module, and customizing a few of your eForms. Some of this content, such as your local utilities, we'll take from what you provided in your questionnaire. We can also take select content from your existing site, if there is one, or from the developer's site if it's still up.
Next, we'll send you an email confirming the activation that includes a link to our series of five minute orientation videos. Once you've seen those, you'll have a basic understanding of how to perform administrative tasks on the website and can begin adding content. We recommend starting with uploading documents. After you have had a chance to explore and begin using the software, you can schedule a 30 to 60-minute phone call to provide one-on-one training on our content management system, and provide suggestions and best practices.
To help you get the most out of your website, we regularly offer complimentary webinars on a variety of topics, and one-on-one help is always available at no extra charge. We even have help tips built into the content management control panels, and helpful videos.
|Once you know how to use the system, you'll want to upload all your legal and non-changing informational documents such as your CC&Rs or Rules & Regulations, as well as your current and past meeting minutes and newsletters. We will even provide you with a content planning guide to help you decide on and collect content for the website.|
|While you're working on uploading content, we'll be customizing the visual aspect of your website using photos you send us of your community, it's interior and exterior common elements, and it's views and neighborhood.
If you don't have photos, or don't want to display your actual property on the site, we'll speak with you about options, such as using stock photography, neighborhood photography, or graphic art.
|Launching Your Site|
|Just before you launch, you'll want to schedule your pre-launch call with us, where we'll review your site with you from end to end, helping to make sure everything is working properly and ready for your association to begin using.
As always, we will answer any questions you have, and give our advice on best practices.
|Following launch, we'll stay in touch with you by phone or email or both until you become fully acclimated to the system. We'll also monitor your use of the website and contact you if we see that you're doing something incorrectly or not taking advantage of certain features.
Most likely, it will be smooth sailing from there on out; but if there is anything you need at any time, just let us know. We're only a phone call or email away, and we'll love hearing from you!