Will my community's website be listed on Google or other search engines?
	No.  We believe that the information on your website is for the members of your association.  We install scripts on the pages informing Google and other search engines not to list your site.  Think of it like an unlisted phone number.  If we choose to use your site as an example we will be sure that all confidential information is removed.
Can we password restrict documents and pages?
	Yes, we can password protect your entire site, select pages, and/or select documents. We will also include three passwords, which you can change monthly: one for board members, one for owners, and one for renters. Communities who choose to password protect sometimes distribute the new passwords through their monthly HOA dues statements. We even have pre-designed materials for you to print and include.
Who is CondoSites?
	Seattle, Washington based CondoSites is a subsidiary of ODYSSEY, a marketing design and desktop publishing firm. Its founder, Jason King, is a former board president and former condo board member in three communities. Jason has over 12 years experience in the design industry and excels in presenting information in an attractive, easy to follow format. But don't take our word for it, have a look at his portfolio. An entire year was spent testing and refining the format and features of the original website for Stonecress Townhomes on Bainbridge Island, where Jason was living at the time. The site was created to improve communications and provide a reference source for everything about the community. Jason's dedication to Stonecress quickly earned him a position on the board and within a year he was voted in as condo board president. Today's CondoSites product includes new features like the ability for HOA's to add documents and post important messages to their websites personally, quickly and easily. Have a look at the sample community liaison control panel to see for yourself how easy it is to make updates.
Will our HOA get to choose the domain name?
	Yes, if it's available of course.
What domain suffix (.net, .org, .com) will our site have?
	Since an HOA is a non-profit organization, we suggest first trying to register .org, then .net and lastly .com if the other two choices are not available.
What if I leave CondoSites, do I get to keep my domain?
	Yes. Simply let us know and we will release your domain for transfer.
Where is my site hosted?
	We use Los Angeles based InMotion Hosting for all our hosting needs. InMotion has won multiple awards, including "Top Business Host Award" by Top-10-Web-Hosting.com, and has earned 3 out of 3 Stars from CNET to become a CNET Certified Service Provider. read more
My property management company has a website; can we use their server for our pages?
	We have a strong working relationship with our web host – InMotion Hosting, and we have tailored our services around their technology.  As such, we do not host HOA websites on other servers at this time.
What if I already have a domain I would like to use?
	Just re-point the domain to our servers and we'll take care of the rest.
What kind of support does my community get?
	Phone calls are always welcome. In fact we provide periodic fliers and materials to help support you in spreading the word about your website. With our experience in property management and our eye on other communities we are also a great sounding board for your ideas. There is never a charge for support and if something on the site should break, just let us know and we'll get it fixed at no extra charge.
What about upgrades?
	As we grow into new markets and different types of condominiums, townhomes, condotels, etc. we get new ideas and feedback and in turn improve the website concept. Once we have had a chance to observe and test the idea it will be presented to your community and an update is scheduled if the enhancement is desired. In 2007 our condo communities received a total of 4 upgrades - all for free.
How do I update my website?
	We make it as easy as we can for you to make updates to your website. Some updates, like posting newsletters, meeting minutes, important dates and quick messages to the Chalkboard News you can do yourself, as often as you like, through the Community Liaison Control Panel (view a sample). The rest we will update for you. Just drop us email once a month with what you want done to the site, and we'll take care of the rest.
Do I need any kind of programming knowledge?
	Absolutely not - that's our job. If you can send an email, you're all set! When your site launches you'll be given a tour of all the features, and shown how to use them.
Do I have to sign a contract?
	No contracts, no cancellation fees, no hassle. We simply ask that you sign our service agreement that outlines what we expect from you as a client and what you can expect from us as a vendor. If you choose to cancel, just give us 30 days notice and we will refund any remaining pre-paid months.
How many people will I have to work with at CondoSites?
	Just one person who will see to everything from design to support, upgrades, and billing.
We have paper documents, how do we make them electronic?
	The easiest thing to do is fax them to us. But you can mail them as well. We will convert them into Adobe PDF documents and run Optical Character Recognition (OCR) software through the documents to make them searchable by your visitors. The PDF (Portable Document Format) by Adobe is the best way to share documents online as it retains the format and look of the original document. PDF's are easy to download, view, use and print.
Can I view statistics about the visitors to the website?
	Yes. You will have direct access to Google Analytics for powerful reporting on visitors to the website. Google Analytics features an easy to read dashboard with charts, graphs, and even reflects where your visitors are coming from on a map and how long they spent on the website. You can even have reports emailed directly to you, or even the whole board with no special downloading required.
What about email groups?
	We will easily set up an email groups for you. Just let us know what you're needs are and we will take care of the rest. For example, board@yourwebsite.org will forward to all of your board's email addresses.
What about spam?
	We use Spam Assassin, a server sided spam filtering program to help keep spam from reaching your email account.
I have more questions
	If you have a question that we didn't answer, drop us an email or give us a call. We would be happy to take the time to answer any questions you might have about our service, or adding a website to your Townhome, Condotel, or Condo HOA community. We have plenty of references and happy communities you can talk to as well.