| How many people will I have to work with at CondoSites? |
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Just one person who will oversee everything from design to support, upgrades, and billing... just like a property manager would. Think of us as your web property manager.
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| Will our community get to choose the domain name? |
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Yes, if it's available of course.
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| What domain suffix (.net, .org, .com) will our site have? |
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We can register any domain suffix that you want, provided it is available. Since your community is a non-profit organization, we suggest first trying to register .org.
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| What if we already have a domain we would like to use? |
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Just re-point the domain to our servers and we'll take care of the rest.
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| If we leave CondoSites, do we get to keep the domain? |
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Yes. Simply let us know and we will release your domain for transfer. Your community will be responsible for any transfer fees charged by the domain registrars. CondoSites does not charge any additional fees for the transfer as long as your community has been a customer for at least three revenue months. Communities who are with CondoSites for less than three revenue months will also have to pay the purchase price of their domain if they wish to keep the domain.
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| Our property management company has a website; can we use their server for our pages? |
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We have a strong working relationship with our web host and have tailored our services around their technology. As such, we do not host HOA websites on other servers at this time.
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| Can we password restrict our site? |
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Yes. In fact users can be classified into multiple user groups, such as owners, realtors, and renters, to control their access to content.
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| Can I view statistics about the visitors to the website? |
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Yes. You will have direct access to Google Analytics for powerful reporting on visitors to the website. Google Analytics features an easy to read dashboard with charts and graphs, and even reflects where your visitors are coming from on a map and how long they spent on the website. You can have reports emailed directly to you, or even the whole board with no special downloading required.
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| Can we have email distribution lists? |
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Yes, we can setup small email groups for you or provide solutions for managing larger lists, such as distribution to the entire community. For example, board@yourwebsite.org could forward to all of your board members' email addresses.
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| Will our community email addresses be protected from spam? |
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Yes, we use Spam Assassin, a server-side spam filtering program, to help block spam from reaching your email account.
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| Will my community's website be listed on Google or other search engines? |
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You have the option to choose whether or not you want search engines to index publicly accessible content (content which does not require a password to access), and list your website in their results.
CondoSites websites are already optimized for easy search engine crawling. If you do not want your site indexed and/or listed we will install scripts on the pages informing Google and other search engines not to crawl or list your site.
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| I have more questions |
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If you have a question that we didn't answer, please let us know. We would be happy to take the time to answer any questions you might have about our service, or adding a website to your community. We have plenty of references and happy communities you can talk to as well.
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Watch a how-to video on uploading documents and creating Newsboard postings.
